Frequently Asked Questions
Everything you need to know about your RLSS Shop gear and orders.
How long does shipping take for sports equipment?
Standard shipping usually takes 3-5 business days. For larger items like treadmills or weight benches, delivery may take 7-10 business days depending on your location.
What is your return policy for apparel and footwear?
We offer a 30-day return policy for all unworn apparel and footwear in their original packaging with tags attached. Items showing signs of use during workouts cannot be returned.
Do you offer a warranty on professional gym gear?
Yes, all professional-grade equipment comes with a 1-year manufacturer warranty covering defects in materials and workmanship under normal use.
How can I track my RLSS Shop order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery in real-time.
Are your supplements and nutrition products certified?
Absolutely. All supplements sold at RLSS Shop are third-party tested for purity and comply with international safety standards for athletes.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and interest-free installment plans through Klarna and Afterpay.